Last updated: 11-Sep-2024
Welcome to Moov! These terms and conditions outline the rules and regulations for the use of Moov's mobile application and services.
By accessing this app, we assume you accept these terms and conditions. Do not continue to use Moov if you do not agree to all the terms and conditions stated on this page.
1.1. Moov provides an online platform that allows users to order food and other goods from various merchants
through its mobile app. These terms govern the use of our services and apply to all users, including merchants and customers.
2.1. To access certain features of the app, you must register for an account by providing accurate and complete information.
2.2. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
2.3. We reserve the right to suspend or terminate accounts if we believe there has been a violation of these terms.
3.1. You agree to use the app for lawful purposes only and in accordance with these terms.
3.2. You are prohibited from using the app to:
4.1. Orders placed through the Moov app are subject to the availability of the selected merchant's products or services.
4.2. Pricing is displayed in the local currency, and you agree to pay the listed prices, including any taxes or delivery fees.
4.3. Payments must be made via the payment methods provided by Moov. Any issues with payment processing should be reported immediately.
5.1. Delivery times are estimated and may vary depending on factors such as traffic, weather, and order complexity.
5.2. Moov is not responsible for delays caused by the merchant or third-party delivery providers.
5.3. Orders can be canceled only within a specified time after placing the order. After this period, cancellation may not be possible.
6.1. Refunds may be issued under certain circumstances, such as incorrect or missing items, or failed delivery.
6.2. Disputes should be reported to our customer service team within 24 hours of receiving your order. Moov will review the complaint and, if necessary, facilitate communication between you and the merchant.
7.1. Merchants are responsible for ensuring that the information about their products, including pricing and availability, is accurate.
7.2. Merchants are responsible for preparing and packaging orders in compliance with applicable food safety standards.
8.1. Users are prohibited from abusing the Moov platform by posting false reviews, making fraudulent orders, or attempting to interfere with the app’s operations.
8.2. Moov reserves the right to ban users who engage in abusive or fraudulent behavior.
9.1. All content on the app, including logos, trademarks, and designs, are the property of Moov or its licensors. You may not reproduce, copy, or use these materials without explicit permission.
10.1. Moov will not be held liable for any damages arising from the use of the app or services, including, but not limited to, indirect or consequential loss, loss of data, or any other damages caused by unforeseen circumstances.
10.2. Moov does not guarantee the accuracy or completeness of information provided by merchants on the app.
11.1. Your use of Moov is also governed by our Privacy Policy, which outlines how we collect, use, and store your personal information.
11.2. By using the Moov app, you consent to the collection and use of your data in accordance with our Privacy Policy.
12.1. Moov reserves the right to update or modify these terms at any time. Changes will be posted on the app, and continued use of the app after changes are posted constitutes your acceptance of the new terms.
13.1. These terms are governed by and construed in accordance with the laws of [Insert Country]. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of [Insert Country].
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@moov.delivery
